WebJaguar E-commerce Platform
Overview
I led client onboarding and solution architecture for WebJaguar's enterprise SaaS e-commerce platform, eventually becoming Lead Project Manager through acquisition by QAD. This role combined technical expertise with client relationship management to deliver custom e-commerce solutions for B2B businesses.
Client Onboarding Process
I developed and refined a comprehensive client onboarding process that included:
- Initial requirements gathering and business analysis
- Technical specification development and approval
- Custom implementation planning with milestone tracking
- Client training and handoff procedures
Technical Architecture
As the solution architect, I was responsible for designing custom e-commerce implementations that addressed unique business requirements while maintaining platform stability and scalability. This included:
- Multi-site architecture planning for global enterprises
- ERP and inventory management system integrations
- Custom pricing model implementations for B2B clients
- Performance optimization for high-volume catalogs
Project Management
My project management approach focused on transparent communication, clear expectation setting, and proactive risk management. I implemented several process improvements:
- Standardized project documentation and reporting
- Streamlined client approval workflows
- Improved resource allocation processes
- Enhanced QA procedures for e-commerce implementations
Project Details
Role
Solution Architect → Lead Project Manager
Timeline
5 years (including transition to QAD)
Key Achievements
- Led platform architecture
- Onboarded 50+ enterprises
- Promoted to Lead PM
Technologies
- Enterprise SaaS Platform
- ERP Integrations
- B2B E-commerce Solutions
Impact & Results
My work with WebJaguar led to significant outcomes for both the company and its clients:
- Successful acquisition by QAD, a global manufacturing and supply chain solutions provider
- 98% client retention rate through acquisition transition
- Helped clients increase online revenue by an average of 40%
- Reduced implementation time by 30% through process improvements
Key Learnings
- E-commerce Platform Architecture:
Deepened my understanding of complex e-commerce system architecture, including payment processing, inventory management, and order fulfillment workflows across diverse business models.
- B2B and B2C Integration Strategies:
Mastered techniques for developing unified platforms that can seamlessly serve both B2B and B2C commerce models, including complex pricing structures, customer-specific catalogs, and permission-based systems.
- Acquisition Planning and Execution:
Gained valuable insights into preparing a technology platform for acquisition, including documentation standardization, codebase cleanup, IP protection, and facilitating due diligence processes.
- Process Optimization Methodologies:
Developed systematic approaches to identifying workflow bottlenecks and implementing improvements that significantly reduced implementation times and enhanced client experiences throughout the platform.
- Client Transition Management:
Learned effective strategies for maintaining high client retention during organizational transitions by establishing clear communication channels, developing comprehensive support systems, and ensuring service continuity.