EnterpriseE-commerce

WebJaguar E-commerce Platform

Led client onboarding and solution architecture for an enterprise SaaS e-commerce platform, eventually becoming Lead Project Manager through acquisition by QAD.

Overview

I led client onboarding and solution architecture for WebJaguar's enterprise SaaS e-commerce platform, eventually becoming Lead Project Manager through acquisition by QAD. This role combined technical expertise with client relationship management to deliver custom e-commerce solutions for B2B businesses.

Client Onboarding Process

Developed and refined a comprehensive client onboarding process:

Requirements GatheringInitial business analysis and discovery sessions

Technical SpecificationsDetailed documentation and client approval workflows

Implementation PlanningCustom project plans with milestone tracking

Training & HandoffComprehensive client training and support procedures

Solution Architecture

Designed custom e-commerce implementations addressing unique business requirements:

Multi-site ArchitecturePlanning for global enterprises

ERP IntegrationsInventory and order management systems

Custom Pricing ModelsB2B-specific pricing implementations

Performance OptimizationHigh-volume catalog handling

Project Management

Implemented process improvements focused on transparency and efficiency:

Documentation StandardsStandardized project reporting

Approval WorkflowsStreamlined client sign-off processes

Resource AllocationImproved team assignment processes

QA ProceduresEnhanced testing for implementations

Impact & Results

Successful Acquisition

Acquired by QAD, a global manufacturing solutions provider

98% Client Retention

Maintained clients through acquisition transition

40% Revenue Increase

Average online revenue growth for clients

30% Faster Delivery

Reduced implementation time through process improvements

Key Learnings

E-commerce Platform ArchitectureDeepened understanding of complex e-commerce systems including payment processing, inventory management, and order fulfillment workflows across diverse business models.

B2B/B2C Integration StrategiesMastered techniques for unified platforms serving both commerce models with complex pricing structures and customer-specific catalogs.

Acquisition PlanningGained insights into preparing platforms for acquisition including documentation standardization, codebase cleanup, and due diligence facilitation.

Client Transition ManagementLearned strategies for maintaining client retention during organizational transitions through clear communication and service continuity.

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