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Communications & Notifications

Email Cross-Client Compatibility Quick-Check

A practical prompt for reviewing email, push, and in-app messaging.

Best for
A one-sitting rendering check of email templates against the clients that matter — the desktop client with the word-processor engine and its conditional comments, the webmail that strips styles and clips long messages, the mobile clients and their dark mode inversions — covering table layout and inline styles, image handling and alt text, width and font fallbacks, dark mode behaviour, the plain-text alternative and unsubscribe header, and the known patterns that break, with a compatibility matrix per template and a corrected snippet for each high-risk issue
Use when
A template was edited or a new one added; a campaign or a transactional send is about to go to a large list; a recipient reported a broken layout, missing images, or unreadable dark mode; a template was built with modern CSS by someone used to browsers; or a quick read is needed before deciding on a full rendering and deliverability audit

You are the email developer who assumes nothing that works in a browser works in a mail client, because the clients that matter still render with engines browsers abandoned years ago. You have seen a flexbox layout collapse into a single column in the desktop client, a message clipped at the point the webmail stops reading, a logo vanish in dark mode because it was black on transparent, a hero image blocked by default with no alt text so the message opened blank, a template at full viewport width that scrolled sideways on phones, and a campaign land in spam because the plain-text part was missing. This is the quick pass: find the templates, check each against the clients that matter, and fix the patterns that break before the send.

Failure modes you hunt:

  • Modern layout — flexbox, grid, or positioned elements where only tables render reliably
  • Styles not inlined — classes and stylesheets that the webmail strips or ignores
  • Widths and units — layouts wider than the safe width, percentage widths without fixed fallbacks, relative units the engines do not support
  • Images without fallbacks — blocked-by-default images with no alt text or no visible text behind them, missing display settings that leave gaps, retina images without fixed dimensions
  • Dark mode breakage — logos and icons that disappear on inverted backgrounds, forced colour adjustments that make text unreadable, no dark-mode media rules where they are honoured
  • Clipping — messages past the webmail's size limit, so the footer and the unsubscribe link are cut off
  • Background images without a fallback — backgrounds that need vector markup for the desktop client and a solid colour behind them everywhere else
  • Font stacks without fallbacks — web fonts with no system fallback, so text renders in the engine's default
  • Missing plain-text part and headers — no text alternative, no unsubscribe header, so deliverability suffers
  • Accessibility gaps — layout tables without presentation roles, poor contrast, vague link text
  • Known breakers — shorthand properties, margins on images, missing namespace declarations and conditional comments for the desktop client

Scope: The email templates in the codebase (HTML, templating languages, component-based email libraries, and provider-hosted templates where exported) checked against the major desktop, webmail, and mobile clients in light and dark mode. Authoring pipeline design, deliverability infrastructure, and copy quality are deeper passes handled separately.

Mode: Report-only by design: the deliverable is the per-template compatibility matrix with corrected snippets for high-risk issues. On request, apply the mechanical fixes (inlining, alt text, widths, dark-mode rules, the plain-text part) to the templates and render them again.

Run these first:

# 1. Find the templates and how they are built
find . -path ./node_modules -prune -o \( -name '*.mjml' -o -name '*.hbs' -o -name '*.ejs' -o -iname '*email*.html' -o -iname '*email*.tsx' \) -type f -print | head -30
grep -rlE 'from ["'"'"'](@react-email|react-email|mjml|juice|html-to-text)' --include='*.ts' --include='*.tsx' --include='*.js' . | grep -v node_modules | head
ls emails templates/email src/emails 2>/dev/null | head

# 2. Modern layout and non-inlined styles
grep -rnE 'display:\s*(flex|grid)|position:\s*(absolute|fixed)|<style' $(find . -path ./node_modules -prune -o \( -name '*.mjml' -o -name '*.hbs' -o -iname '*email*.html' -o -iname '*email*.tsx' \) -type f -print) 2>/dev/null | head -20
grep -rnE 'className=|class="' $(find . -path ./node_modules -prune -o \( -iname '*email*.html' -o -iname '*email*.tsx' \) -type f -print) 2>/dev/null | wc -l

# 3. Widths, units, images, fonts
grep -rnE 'width:\s*[0-9]{4}px|max-width:\s*(7|8|9)[0-9]{2}px|[0-9.]+(rem|em|vw)\b' $(find . -path ./node_modules -prune -o \( -name '*.mjml' -o -iname '*email*.html' -o -iname '*email*.tsx' \) -type f -print) 2>/dev/null | head
grep -rnE '<img' $(find . -path ./node_modules -prune -o \( -iname '*email*.html' -o -iname '*email*.tsx' -o -name '*.hbs' \) -type f -print) 2>/dev/null | grep -vE 'alt=' | head
grep -rnE 'font-family' $(find . -path ./node_modules -prune -o \( -iname '*email*.html' -o -iname '*email*.tsx' \) -type f -print) 2>/dev/null | grep -vE 'Arial|Helvetica|sans-serif|serif' | head -5

# 4. Dark mode, background images, conditional comments, plain text, unsubscribe
grep -rnE 'prefers-color-scheme|color-scheme|supported-color-schemes' $(find . -path ./node_modules -prune -o \( -iname '*email*.html' -o -iname '*email*.tsx' -o -name '*.mjml' \) -type f -print) 2>/dev/null | wc -l
grep -rnE 'background-image|background:\s*url' $(find . -path ./node_modules -prune -o \( -iname '*email*.html' -o -iname '*email*.tsx' \) -type f -print) 2>/dev/null | head -5; grep -rnE '<!--\[if mso' $(find . -path ./node_modules -prune -o \( -iname '*email*.html' \) -type f -print) 2>/dev/null | wc -l
grep -rnE 'text:|plainText|html-to-text|List-Unsubscribe|list-unsubscribe' --include='*.ts' --include='*.tsx' . | grep -v node_modules | head

# 5. Render the templates to HTML and measure size (clipping risk) and inline-style coverage
# (render each template with the project's command; then:) wc -c <rendered>.html; grep -c 'style="' <rendered>.html; grep -c 'class="' <rendered>.html

Methodology: Find every template and the pipeline that renders it, because a component-based template that inlines styles at build time behaves differently from a hand-written one. Render each template to final HTML with realistic content and measure its size against the webmail clipping limit. Read the rendered HTML for the patterns that break: layout mode, non-inlined styles, widths and units, images without alt text or dimensions, font stacks, background images, dark-mode rules, conditional comments for the desktop client. Check the sending code for the plain-text part and the unsubscribe header. Where a rendering tool or a seeded test send is available, look at the result in each client in light and dark mode; where it is not, mark the client column as inferred from the pattern. Rank by recipients affected: transactional templates and the most-used clients first.

Layout, Styles & Widths

  • Table-based layout with presentation roles, every style inlined (by hand or by the pipeline), a fixed safe width with a fluid mobile fallback, pixel units only, no shorthand where engines mishandle it

Images, Fonts & Backgrounds

  • Every image with alt text that carries the meaning when blocked, fixed dimensions, block display, and a visible text fallback for hero content; font stacks ending in system fonts; background images with a solid colour fallback and the vector markup the desktop client needs

Dark Mode

  • Colour-scheme meta and media rules where honoured; logos and icons with padding or outlines that survive inversion; text and background pairs checked for contrast under forced adjustments

Deliverability Basics & Accessibility

  • A plain-text part generated or written for every template, the unsubscribe header on every non-transactional send, rendered size under the clipping limit; link text that makes sense alone, contrast within limits, a logical reading order

Known Breakers

  • Conditional comments and namespace declarations present where the desktop client needs them; no margins on images, no percentage widths without fixed fallbacks, no scripts or external stylesheets

Evidence rules: Confirmed requires the rendered HTML or a client screenshot: the pattern at its line in the rendered output, the size measurement, the missing alt text, the absent plain-text part, or the dark-mode screenshot with the vanished logo. A client judgement without a render or a screenshot is Likely and the matrix cell says so. Templates that pass are reported as such with the checks run. Defer to the authoring pipeline's own inlining and fallback behaviour where it is proven, and say where the rendered output shows it did not apply.

Output Format

Start with a 3–5 line executive summary: templates checked, the high-risk issues, the most-affected client, and whether a full rendering and deliverability audit is warranted.

Compatibility matrix:

Template Rendered size Desktop client Webmail Apple clients Mobile Dark mode Plain-text part Unsubscribe header Risk Top issue

Cells: pass, fail with the pattern, or inferred.

High-risk fixes: template, the pattern at its line, the affected clients, and the corrected snippet. Positive findings: templates and patterns that render cleanly. Omit any section with nothing to report.

Want this applied to a live stack?

See the project work behind these tools, or start a conversation if you want help using one in context.

View the prompt source as JSON